About Shakil Ahamad

Education

Experience

  • 2018 - 2019
    INDIGO AIRLINES

    CUSTOMER SERVICE AGENT

    Passenger reception at various touch points (Queues, Check-in counter and Boarding Gates),
    Handling Premium customers (First Class and Status Cardholders) at check-in counters, boarding
    gates and upon arrival as meet and assist,
    Ensuring passenger documents are all in line with the regulatory requirements of the country
    (passports,visa and supporting documents),
    Passenger handling during cancellations and flight delays by providing best alternatives and smooth
    transfers,
    Handling ticket sales, change and excess baggage payments,
    Handling of passengers requiring special assistance, Lost Luggage services,
    Assisting and clarifying customer queries.

Languages

ENGLISH
Proficient
HINDI
Proficient
ARABIC
Beginner

Skills

Communication skills CUSTOMER SERVICE Microsoft Team Leader
 
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Answers

 

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